Refund Policy

Refund Eligibility:

To be eligible for a refund, the following conditions must be met:

1. Request Within 30 Days: You must request a refund within 30 days of your purchase date.

2. Proof of Purchase: Provide proof of purchase, such as an order number or receipt.

3. Product Condition: The product must be in the same condition that you received it. For digital products, this means it should not have been downloaded or used.
    

Non-Refundable Items

1. Downloaded Products: We do not offer refunds for products that have been downloaded or used.

2. Promotional Items: Items purchased during a sale or with a discount code are not eligible for refunds.

How to Request a Refund

1. Contact Us: Email us at team@nunjineptune.com with your order number and reason for the refund request.

2. Review Process: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.

3. Refund Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
    

Late or Missing Refunds
If you haven’t received a refund yet:
 

1. Check Your Bank Account: First, check your bank account again.

2. Contact Your Bank: There are oftenome processing time before a refund is posted.

3. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at nunjipiano@gmail.com